* How much is your shipping? We charge $7 flat fee for orders within New Zealand. If you would like your order to be sent outside of New Zealand, please email us for a shipping fee to your destination, as the website does not have an international shipping loaded currently.
* How long will it take for me to receive my order? All orders are processed within 24 hours after receiving them (business days only). Smaller packages up to 5 kgs (and non-rural) are sent on the next business day’s delivery. Larger orders and orders for rural addresses are sent on 1 to 3 business days’ delivery service via NZ Post. If your order is urgent, please get in touch with us via email or leave a note about this on your order and we will do our best to accommodate you.
* Do your Wedding Container Kits include enough sand to fill them up? We include enough sand for the volume big containers can take, however please be aware that once you fill them up, the air inside will compress and sand will be pushed further down creating empty space on top. You will need to then fill it up with more sand (may do so a couple of times). We include extra sand, so you can do that afterwards.
* Can I buy 1 kg of coloured sand? Our coloured sand is packed in 1 cup bags (370 grams each) and 3 bags will provide you with just over a kg amount.
* Can I pick up my order? Currently you can pick up your order from our office in Avondale (Auckland), however this can only be arranged for special or very urgent orders. We use a good courier/post service and assure you it is very easy and prompt to receive your order that way.
* Can I buy a bulk order of coloured sand? We offer a bulk discount for a box of 10 different colours (1,110 kg per individual colour) for a special price of $17.95 per colour. Please email us if you'd like to order this.
* What is your return policy? You can return your ‘Creative Sand’ products if you received them incorrect. You must notify us within 7 days and return the product within 14 days of purchase. All incorrect product returns must be in their original state and undamaged. We will pay for return postage. Product will be exchanged, no refunds. Please make sure you check product photos and description carefully before placing your order, as we do not process any returns if you changed your mind.
* I received my coloured sand order, however the colour doesn't quite look the same as on the website? Please note that there is always a difference in colour when you view it on a desktop/mobile screen and when you see it in real life. We do our best to show the true shades of our gorgeous coloured sand on photos, however there will always be a slight difference from what the sand looks like in real life.
* What age kids is Sand Art suitable for? We recommend Creative Sand products for children of 3 years and up. Younger kids may need help with the activity (like lifting the layers off template cards), but they will be sure to enjoy peeling & colouring in. Sand Art is a popular activity, which is loved from pre-school kids, primary and intermediate school children to teenagers. We've seen 4 year old kids equally enjoy it as 16 year old teenagers.
* How do I choose appropriate template cards for the kids ages I have? We suggest choosing cards with less detail for younger kids and cards with more detail for older. We often get asked whether some template cards may be too 'baby-ish' for older kids and our answer to this is: never assume what kids will find interesting to 'colour in'. We've seen teenagers choose a card with a very baby-ish looking bunny and they loved 'colouring it in'. The best advice here is not be afraid to choose a variety of designs and give the kids choice. You'll be surprised!
* Is your coloured sand safe for kids? Our coloured sand is non-toxic and off high quality. It is intended for kids art projects and safe to use, however please note that “non-toxic” doesn’t mean “safe for consumption”. It is responsibility of parents/care takers to supervise children while they are using ‘Creative Sand’ products. Please make sure your children are using our products in a safe way and environment.